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Frequently Asked Questions

In response to the current COVID-19 situation, after hours dental urgent care services have been consolidated with the General Dentistry Clinic. Please call (909) 558-4222 on Monday-Thursday from 8:00 am - 5:00 pm, and Fridays, 8:00 am - 3:30 pm, to schedule an appointment. You may also be accepted on a walk-in basis during these regular business hours.

Q. How do I change my personal information?

A. Go into my personal information tab to verify and update your information.

 

Q. I haven’t received a registration email. What should I do?

A. If you have not received a registration email please check your spam folder to see if an email from mydentalchart@llu.edu was accidentally filtered. You may also call the dental school call center at 909-558-4222 for assistance.

 

Q. The registration link has expired. How do I request a new one?

A. Call 909-558-4222 or email mydentalchart@llu.edu to request a new link. Once you have received the new link it will be available for 24 hours.

 

Q. How do I change my password?

A. Go into Personal Information - Change Username and Password.

 

Q. How do I confirm an appointment? 

A. Go into appointment details page by clicking the appointment, and press 'Confirm' button. If the appointment is already confirmed, you will see blue header.

 

Q. How do I update my medical information?

A. Go to medical information on the left of the personal Information page and review and ’mark as incorrect’; a school representative will review and update your medical information.

 

Q. How do I change my password?

A. Go into Personal Information - Change Username and Password.

 

Q. What is the Messaging the Clinic Coordinator feature used for?

A. Messaging the patient coordinator is a good option for non-urgent questions regarding appointments or prescriptions. The patient coordinator is also able to relay questions to your dental health provider. You can expect a response from the clinic coordinator or your provider within three business days.

 

Q. Where do I go if I have an emergency?

A. Any individual with a dental emergency may call 909-558-4222 to schedule an appointment to be seen at the School of Dentistry’s Urgent Care Clinic.


For patients already seen by a student provider: If you already have a student provider and have a dental emergency, call the School of Dentistry operator at
909-558-4222 to reach the appropriate Patient Care Coordinator. If your assigned student provider is not available, you will be seen at the School of Dentistry’s Urgent Care Clinic.


For patients already seen at Koppel Special Care Dentistry Center: Call 
909-558-4663 for after-hours emergency dental services and ask for the dental anesthesiologist on call.


For patients already seen by one of our faculty dentists at the Faculty Dental Practices: Call the Faculty Dental Practices at 909-558-4960 to schedule an appointment. You may also contact the School of Dentistry’s Urgent Care Clinic.


For after-hours emergency dental services: Call the Loma Linda University Medical Center operator at 909-558-4000.

 

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